First Pilot Inc
AI automation agencyConsulting + build

Put the busywork on autopilot. Run the business from one dashboard.

First Pilot finds where your team is losing hours, then builds and runs the AI that takes the work over: agents, chatbots and voice agents, workflow automation, websites, and an AIOS that puts all your operations data on one dashboard.

  • All your operations data on one dashboard
  • Agents that finish multi-step work end to end
  • Connects the tools you already use
  • A person in the loop where it matters

We aim to reply to every enquiry within one business day.

Voice agent · line 1

Scripted sample

  1. Ringing(current stage)
  2. Answered
  3. Intent
  4. Availability
  5. Booked
  6. Logged

System

Inbound · +1 (628) 555-0188 · 21:47 local · outside business hours

Handled
No human
Outcome
Job booked

One of these systems at work — a replay of a real-shaped after-hours call: furnace failure at 21:47, emergency call-out booked and written to dispatch without waking anyone.

Operating figures

<1s

Target answer latency on voice lines

92%

Target share of inbound calls resolved without a human

100%

Target share of agent actions written to an audit log

1 business day

Target reply time for any enquiry, including this form

What we build

From the first plan to the running system

Start with whatever is costing you the most time. Each system stands alone, and they report into one dashboard when you run more than one.

Compare all services

How a deployment runs

Four stages, and you know what happens in each of them

The same sequence whatever we are building. Published here because the usual reason these projects stall is that nobody agreed what came next.

  1. 01

    Audit

    Before anything is built

    We look at how the work actually gets done: the tools, the hand-offs, the calls and messages, and where the hours go each week. We measure it rather than guess.

    Deliverable — A written baseline: where the time goes and what the gap is costing you.

  2. 02

    Scope

    Signed off by you

    Everything the system may do is written down and signed off by you before a line of it is built: what it may read and write, what it may say, what it must hand to a person, and who that person is.

    Deliverable — An approved scope and escalation roster.

  3. 03

    Build and rehearse

    Against staging first

    We build against your real systems in a staging configuration, then run scripted tests — including the awkward cases — until the output matches what you signed off.

    Deliverable — A test log you review before anything goes live.

  4. 04

    Go live, then tune

    Then ongoing

    The system takes over with a human watching. For the first two weeks we review its output daily with your team and correct it, then settle into a weekly cadence with a named engineer on the account.

    Deliverable — Weekly report: what it handled, what it escalated, and the time or revenue attached.

One worked example

What are the calls you miss actually worth?

Missed calls are the easiest leak to put a number on. Four figures you already know; the model and its assumptions are on the right — no email required, nothing submitted anywhere.

600

Everything that rings your main line, including repeat callers.

28%

Voicemail, abandoned holds, after-hours. Most businesses guess low — check your carrier report.

45%

Your current close rate on calls a human does pick up.

$420

Revenue from one booked job, before costs.

Estimated monthly effect

Calls currently lost
168 / month
Recovered by the agentat our measured 92% resolution rate
155 / month
Additional jobs booked
70
Additional revenue
$29,212 / month

An estimate from your own inputs, not a quote — this is the revenue the unanswered calls are costing you. During the audit we measure your real missed-call rate from carrier data, then price a system against it in writing.

How we work

Four principles we work by

This industry has a credibility problem. These are the four things we hold to on every build.

  • The agent says it is an agent

    Deployments are configured to disclose themselves in the opening line. It is the right thing to do and it is where regulation is heading in every market we operate in.

  • Escalation is designed, not improvised

    We write down what the agent must hand to a human before we build it. Complaints, pricing exceptions, and anything clinical or legal are never the agent's call.

  • You own the configuration

    Prompts, sequences, transcripts and the knowledge base are yours, exportable on request. We do not use your customer conversations to train models of our own.

  • We measure before we sell

    The audit sometimes concludes that you do not need us yet, or need one small system rather than a full programme. We say so in writing.

Where this works best

Businesses that run on calls, bookings and paperwork

Home services
HVAC, plumbing, roofing and electrical teams that lose jobs to unanswered phones.
Clinics & dental
Front desks drowning in rebooking, recalls and insurance questions.
Legal & accounting
Intake that must be consistent, logged and provably compliant.
Real estate
Inbound listing enquiries that go cold in under ten minutes.
Med spa & wellness
High no-show rates and long consultation-booking chains.
B2B services
Lean sales teams that need qualified meetings, not more raw leads.

Already integrated

It writes into the systems you already run

Bookings, contacts and outcomes go where your team already looks. Anything not on this list is scoped during the audit, before you sign — never discovered afterwards.

  • HubSpot
  • Salesforce
  • Google Calendar
  • Microsoft 365
  • Twilio
  • Stripe
  • Slack
  • ServiceTitan
  • Jobber
  • Cliniko
  • Shopify
  • Zapier

Names listed for compatibility only. We display no third-party logos and claim no endorsement or partnership beyond a working integration.

Straight answers

The questions we get on every first call

If yours is not here, ask it on the audit call — we would rather answer it before you buy.

What does First Pilot actually do?

Two things. We consult: we look at how your business runs and tell you what is worth automating first and what to leave alone. And we build: AI agents, chatbots and voice agents, workflow automation, websites, and an AIOS dashboard that puts your operations data in one place. Most clients start with a single system.

What is an AIOS?

An AI Operating System: one dashboard that captures and visualises your operations data. Instead of checking a calendar, a CRM, a phone report and an accounting tool separately, you see them in one view, alongside what the agents and automations we run for you have done.

We do not know where AI fits in our business. Is that a problem?

No, that is the usual starting point. The 30-minute audit is for exactly that: you tell us what is slowing you down, and we tell you honestly whether AI can fix it. Sometimes the answer is that it cannot, or not yet.

Will callers know they are talking to an AI?

Yes, because we tell them. The agent identifies itself as an automated assistant in the opening line — every jurisdiction we operate in either requires it or is heading that way, and callers who are told upfront complain far less than callers who work it out halfway through. It does not pretend to be a named employee.

What happens when the agent cannot handle a call?

It stops trying. Complaints, price disputes, anything medical or legal, and anyone who asks for a person are transferred to the human you nominate, with a summary of the conversation sent by SMS before the call connects. If nobody is available, it takes a callback commitment with a specific time window rather than an open-ended promise.

Do we have to change our phone number?

No. We forward your existing line, which also means you can point half your traffic at the agent and half at your current flow and compare the booking rates before committing.

How long until it is actually working?

It depends on the system. A chat agent is live in 5–7 days, a voice receptionist in 10–14, workflow automations in 1–3 weeks, and a custom agent or an AIOS dashboard in a few weeks from a signed scope. Every service page states its own timeline.

What does it cost, honestly?

We quote it from the audit rather than off a page, because the right number depends on what we are building, how many systems you run and which tools we integrate with. Build and support fees are put in writing before we start. Usage costs are separate: voice calls are charged per minute, based on the rates of the voice platform that carries them, and other third-party tools charge at their own rates, so those costs move with your volume. Book the 30-minute audit and you get a written figure with no obligation.

Who owns the data and the configuration?

You do. Transcripts, recordings, prompts, sequences and the knowledge base are yours, and how you export or delete them is set out in your agreement. We do not use your customer conversations to train models of our own, and we choose model providers whose terms say submitted content is not used for training.

What if we already have a receptionist?

Most of our clients do. The agent takes overflow, after-hours and the repetitive twenty questions, which is usually what your receptionist wants to stop doing. We have not replaced a front-desk role at any client to date.

Can you work with our existing CRM and calendar?

If it has an API, yes. HubSpot, Salesforce, Google Calendar, Microsoft 365, ServiceTitan, Jobber, Cliniko and Stripe are already built. Anything else is scoped in the audit before you sign, not discovered afterwards.

No obligation · no sales sequence

Find out where your business is losing time

A 30-minute audit: you tell us what is slowing you down, we look at how the work gets done today, then tell you which single system to build first — or that you do not need us yet.