Appointment Booking & Follow-Up
Books the slot, confirms it, reminds them, and chases the ones who drift.
We price it on the audit and put it in writing before we start. Usage charges from third-party platforms, such as per-minute call rates, are separate and vary with volume. Book the audit to get a figure.
The problem, plainly
Booking is only half the job. No-shows, unconfirmed slots and leads that never got a second touch quietly cost more than the calls you missed.
What we build
A scheduling layer that sits across voice, chat and web forms. It checks real availability including travel time and technician skill, writes the booking, then runs the follow-up sequence: confirmation, reminder at the interval that works for your industry, reschedule link, and a re-engagement touch on anyone who goes quiet.
What this service moves
38%
Average no-show reduction
3.1x
More reschedules than cancellations
<60s
Booking to confirmation
These figures are design targets and illustrative examples, not guarantees. Results depend on your business and on the third-party platforms involved. Your baseline is measured during the audit, before anything is built.
What changes
What it is designed to deliver
- Fewer no-shows through timed, two-way SMS confirmation
- Self-serve reschedule instead of a cancellation
- Every unconverted lead gets a documented follow-up sequence
- Recalls and repeat service triggered automatically from job history
What is included
Everything in the deployment
- Two-way SMS and email confirmations
- Reschedule and cancel links with no login
- No-show recovery sequence with a booking offer
- Recall and repeat-service automation from job history
- Quiet hours and per-contact frequency caps
- Opt-out honoured instantly across every channel
How it gets built
Four stages, live in 7–10 days
Nothing is a black box. You sign off the scope before we build, and you review the test log before anything goes live.
- 01
Model the calendar
Service durations, buffers, travel radius, skill matching and the slots you keep back for emergencies.
- 02
Set the cadence
We tune reminder timing per service type — a 48h window suits dental, 2h suits home visits.
- 03
Write the sequences
Confirmation, reminder, reschedule, no-show recovery and dormant-lead revival, each with a stop rule.
- 04
Close the loop
Outcomes write back to your CRM so reporting reflects booked, attended and completed, not just booked.
Often deployed together
The systems that sit either side of this one
AIOS dashboard
All your operations data captured and visualised on a single dashboard.
Scoped in 1 week, built in 2–4Custom AI agents
Agents for the internal work that eats your week — quoting, intake, reconciliation, reporting.
Scoped in 1 week, built in 3–6Smart chat agent
Site chat that answers from your documents and books, instead of collecting emails.
Live in 5–7 days
No obligation · no sales sequence
Start with booking & follow-up?
The audit tells you whether this is the right first system for you. If it is not, we will say which one is. Live in 7–10 days from a signed scope.