24/7 AI Voice Receptionist
Answers on the first ring, at 2am, on public holidays, during the rush.
We price it on the audit and put it in writing before we start. Usage charges from third-party platforms, such as per-minute call rates, are separate and vary with volume. Book the audit to get a figure.
The problem, plainly
A missed call is a missed job. Most service businesses send 25–40% of inbound calls to voicemail, and the caller simply dials the next name on the list.
What we build
We deploy a voice agent trained on your services, pricing bands, service area and escalation rules. It answers every call in under a second, handles the twenty questions you get all day, books into your real calendar, and hands off to a human the moment the conversation needs one. Every call is transcribed, tagged and searchable.
What this service moves
<1s
Answer latency
92%
Calls resolved without a human
24/7/365
Coverage
These figures are design targets and illustrative examples, not guarantees. Results depend on your business and on the third-party platforms involved. Your baseline is measured during the audit, before anything is built.
What changes
What it is designed to deliver
- Zero calls to voicemail during business hours or after them
- Callers hear a natural voice with sub-second first response, not a phone tree
- Jobs booked directly into the calendar your technicians already use
- Warm transfer to a named human on price disputes, complaints and emergencies
What is included
Everything in the deployment
- Custom voice and greeting matched to your brand
- Bilingual English/Spanish handling as standard
- Calendar write access with conflict and travel-time checks
- Live warm transfer plus SMS summary to the on-call phone
- Full transcript, recording and outcome tag on every call
- Spam and robocall screening before the agent picks up
How it gets built
Four stages, live in 10–14 days
Nothing is a black box. You sign off the scope before we build, and you review the test log before anything goes live.
- 01
Listen
We review 30–50 of your recorded calls to lift the real questions, objections and vocabulary your callers use.
- 02
Script the decision tree
Every branch is written down and signed off by you: what the agent may quote, what it must escalate, what it must never say.
- 03
Wire the number
We forward your existing line or provision a parallel one, so your number never changes and you can A/B against the old flow.
- 04
Tune on live traffic
Two weeks of daily transcript review with your team, correcting phrasing and tightening handoff rules before we step back.
Often deployed together
The systems that sit either side of this one
AIOS dashboard
All your operations data captured and visualised on a single dashboard.
Scoped in 1 week, built in 2–4Custom AI agents
Agents for the internal work that eats your week — quoting, intake, reconciliation, reporting.
Scoped in 1 week, built in 3–6Smart chat agent
Site chat that answers from your documents and books, instead of collecting emails.
Live in 5–7 days
No obligation · no sales sequence
Start with voice receptionist?
The audit tells you whether this is the right first system for you. If it is not, we will say which one is. Live in 10–14 days from a signed scope.