Smart Chat Agent
Site chat that answers from your documents and books, instead of collecting emails.
We price it on the audit and put it in writing before we start. Usage charges from third-party platforms, such as per-minute call rates, are separate and vary with volume. Book the audit to get a figure.
The problem, plainly
Generic chat widgets either answer nothing useful or invent things. Both cost trust, and neither books work.
What we build
A retrieval-grounded chat agent that answers only from sources you approve — your pricing, policies, service areas and documentation. It cites what it used, says plainly when it does not know, escalates to a human with full context, and can complete a booking inside the conversation. Deployed on your site, and optionally on WhatsApp and SMS.
What this service moves
74%
Chats resolved without a human
100%
Answers traced to a source
2.4x
Lift in qualified web enquiries
These figures are design targets and illustrative examples, not guarantees. Results depend on your business and on the third-party platforms involved. Your baseline is measured during the audit, before anything is built.
What changes
What it is designed to deliver
- Answers grounded in your approved content, with the source shown
- An explicit 'I don't know, here's a human' path rather than a guess
- Bookings and quote requests completed in the chat window
- Every unanswered question logged as a content gap to fix
What is included
Everything in the deployment
- Retrieval grounded on approved sources only, with citations
- Human handoff carrying the full transcript
- Web, WhatsApp and SMS channels from one knowledge base
- Lead capture that writes straight to your CRM
- WCAG 2.2 AA keyboard and screen-reader support
- Weekly unanswered-question digest
How it gets built
Four stages, live in 5–7 days
Nothing is a black box. You sign off the scope before we build, and you review the test log before anything goes live.
- 01
Build the knowledge base
We index your site, price lists, policies and FAQs, and mark what the agent may never state.
- 02
Set refusal rules
Medical, legal and pricing-exception questions route to a human by design, not by accident.
- 03
Embed and style
One script tag, your colours and type, keyboard accessible and screen-reader tested.
- 04
Review the gaps
Weekly digest of questions the agent could not ground, so your content improves every week.
Often deployed together
The systems that sit either side of this one
AIOS dashboard
All your operations data captured and visualised on a single dashboard.
Scoped in 1 week, built in 2–4Custom AI agents
Agents for the internal work that eats your week — quoting, intake, reconciliation, reporting.
Scoped in 1 week, built in 3–6Voice receptionist
Answers on the first ring, at 2am, on public holidays, during the rush.
Live in 10–14 days
No obligation · no sales sequence
Start with smart chat agent?
The audit tells you whether this is the right first system for you. If it is not, we will say which one is. Live in 5–7 days from a signed scope.