AI Managed Call Centre
A full inbound and outbound desk, run by agents and supervised by our team.
We price it on the audit and put it in writing before we start. Usage charges from third-party platforms, such as per-minute call rates, are separate and vary with volume. Book the audit to get a figure.
The problem, plainly
Hiring, training and rostering a phone team is a permanent management job, and volume spikes never arrive on a schedule you can hire for.
What we build
This is the voice receptionist scaled into a managed operation: concurrent inbound lines, outbound callback queues, overflow handling, quality review and a named operations lead on your account. We run the queue, watch the dashboards and report weekly. You keep the phone number and the customer relationship.
What this service moves
300+
Concurrent calls handled
0
Hold queue at peak
5%
Calls QA-reviewed weekly
These figures are design targets and illustrative examples, not guarantees. Results depend on your business and on the third-party platforms involved. Your baseline is measured during the audit, before anything is built.
What changes
What it is designed to deliver
- Hundreds of concurrent calls without a hold queue
- Overflow cover for your existing human team instead of replacing it
- Weekly quality review with transcripts flagged for coaching
- One operations lead accountable for the numbers
What is included
Everything in the deployment
- Inbound, outbound and overflow lanes
- Named operations lead and a shared Slack channel
- Call recording retention policy you configure (30/90/365 days)
- Monthly capacity review before your busy season
- Human escalation roster with on-call rotation
- Weekly QA scorecard on a sampled 5% of calls
How it gets built
Four stages, live in 3–4 weeks
Nothing is a black box. You sign off the scope before we build, and you review the test log before anything goes live.
- 01
Map the queue
Call reasons, volumes by hour, current abandon rate and the cost of each missed contact type.
- 02
Split the traffic
Agent-only, agent-then-human and human-only lanes, so complex or high-value calls still reach a person fast.
- 03
Stand up reporting
A live dashboard plus a weekly report: answered, resolved, escalated, booked, abandoned, and revenue attached.
- 04
Run and review
Our operations lead reviews flagged calls every week and ships script changes on a fixed cadence.
Often deployed together
The systems that sit either side of this one
AIOS dashboard
All your operations data captured and visualised on a single dashboard.
Scoped in 1 week, built in 2–4Custom AI agents
Agents for the internal work that eats your week — quoting, intake, reconciliation, reporting.
Scoped in 1 week, built in 3–6Smart chat agent
Site chat that answers from your documents and books, instead of collecting emails.
Live in 5–7 days
No obligation · no sales sequence
Start with managed call centre?
The audit tells you whether this is the right first system for you. If it is not, we will say which one is. Live in 3–4 weeks from a signed scope.